Comments on: Joe Sebok: UB Superuser hand histories available soon http://pokerati.com/2009/09/24/joe-sebok-announces-process-to-get-ub-hand-histories-from-superusers/ Texas Hold'em and Las Vegas WSOP Poker Blog, now with PLO too! Thu, 09 Feb 2012 21:03:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: DanM http://pokerati.com/2009/09/24/joe-sebok-announces-process-to-get-ub-hand-histories-from-superusers/comment-page-1/#comment-172328 DanM Fri, 25 Sep 2009 13:04:14 +0000 http://pokerati.com/?p=12078#comment-172328 Yeah, that's exactly it. LOL-ish. Yeah, that’s exactly it. LOL-ish.

]]> By: Kevin Mathers http://pokerati.com/2009/09/24/joe-sebok-announces-process-to-get-ub-hand-histories-from-superusers/comment-page-1/#comment-172327 Kevin Mathers Fri, 25 Sep 2009 13:00:29 +0000 http://pokerati.com/?p=12078#comment-172327 You mean this: http://links.members.ultimatebet.com/servlet/MailView?ms=MzE3NDEzMjkS1&r=MjAwNDc5NDk3MgS2&j=NDYxNTQ3NzcS1&mt=1&rt=0 http://pokerati.com/2009/02/26/i-am-a-vip-with-money-at-ultimatebet/ You mean this:

http://links.members.ultimatebet.com/servlet/MailView?ms=MzE3NDEzMjkS1&r=MjAwNDc5NDk3MgS2&j=NDYxNTQ3NzcS1&mt=1&rt=0

http://pokerati.com/2009/02/26/i-am-a-vip-with-money-at-ultimatebet/

]]> By: DanM http://pokerati.com/2009/09/24/joe-sebok-announces-process-to-get-ub-hand-histories-from-superusers/comment-page-1/#comment-172323 DanM Fri, 25 Sep 2009 10:22:07 +0000 http://pokerati.com/?p=12078#comment-172323 I got a reply to my reply to the reply ... apparently I may have imagined my victimization: <blockquote>Hello Dan, Thank you for contacting us. Your email was escalated to me by my team. After reviewing your account “pokerati dan” I noticed that there was no refund credited to that account. If you have any other accounts that you would like us to look into we will be happy to. Please let me know if you have any questions. Best Regards, Mark Kandler Poker Security Manager mark.kandler [at] ultimatebet.com 1.888.200.2933</blockquote>Hmm, it is possible, I suppose. I just remember getting an email shortly after the refunds were issued informing me I had money on UB now. Will see if I can find that old email on an old computer. I got a reply to my reply to the reply … apparently I may have imagined my victimization:

Hello Dan,

Thank you for contacting us.
Your email was escalated to me by my team.
After reviewing your account “pokerati dan” I noticed that there was no refund credited to that account.
If you have any other accounts that you would like us to look into we will be happy to.

Please let me know if you have any questions.

Best Regards,

Mark Kandler
Poker Security Manager
mark.kandler [at] ultimatebet.com
1.888.200.2933

Hmm, it is possible, I suppose. I just remember getting an email shortly after the refunds were issued informing me I had money on UB now. Will see if I can find that old email on an old computer.

]]> By: scott diamond http://pokerati.com/2009/09/24/joe-sebok-announces-process-to-get-ub-hand-histories-from-superusers/comment-page-1/#comment-172309 scott diamond Thu, 24 Sep 2009 20:44:58 +0000 http://pokerati.com/?p=12078#comment-172309 'Interesting, Very Interesting" I know when I first went ON Line I started at UB. I also played at Hollywood Poker. I know I played against one of the super users, NIO NIO I actually bombarded him in the chat area and I complained to UB support about him. I can no longer access my account at UB it will not let me log in. This has been for about a year now, but I never pursued it. Maybe I should now. ‘Interesting, Very Interesting”

I know when I first went ON Line I started at UB. I also played at Hollywood Poker.

I know I played against one of the super users, NIO NIO I actually bombarded him in the chat area and I complained to UB support about him.

I can no longer access my account at UB it will not let me log in. This has been for about a year now, but I never pursued it. Maybe I should now.

]]> By: DanM http://pokerati.com/2009/09/24/joe-sebok-announces-process-to-get-ub-hand-histories-from-superusers/comment-page-1/#comment-172302 DanM Thu, 24 Sep 2009 17:37:12 +0000 http://pokerati.com/?p=12078#comment-172302 i replied to the reply ... we'll see how it goes. fun. i replied to the reply … we’ll see how it goes. fun.

]]> By: Kevin Mathers http://pokerati.com/2009/09/24/joe-sebok-announces-process-to-get-ub-hand-histories-from-superusers/comment-page-1/#comment-172301 Kevin Mathers Thu, 24 Sep 2009 17:21:39 +0000 http://pokerati.com/?p=12078#comment-172301 Try tomorrow and see what happens. Or you could just repeatedly email support until you get someone who knows what you're talking about. Try tomorrow and see what happens.

Or you could just repeatedly email support until you get someone who knows what you’re talking about.

]]> By: DanM http://pokerati.com/2009/09/24/joe-sebok-announces-process-to-get-ub-hand-histories-from-superusers/comment-page-1/#comment-172300 DanM Thu, 24 Sep 2009 17:08:34 +0000 http://pokerati.com/?p=12078#comment-172300 I sent in my request for my hand histories ... because really, I'd like to know who cheated me out of $217 that was later refunded to me. I even referenced joe Sebok in my email subject line. Apparently Ruth from security was not familiar with what Joe had going on: <blockquote>Dear Mr. Michalski, Thank you for contacting support. Our poker software automatically keeps records of any game you play on your hard disk. You can easily review your complete hand histories by going to our "Main Poker Lobby" and clicking on the "My Account" pull-down menu located at the top left-hand corner of the window. Once there, two options will appear. Select the "Open My Hand History Files" option, which will open a new window. Click on the "Open" menu and then select the file with your username. Then, choose the table or tourney that you want to see the hand history for. The data can be sorted by date, table, tourney number, etc. By following these instructions, you should be able to find the hand histories for any game you have played. If you continue to have trouble retrieving your records, we will gladly send you the information you desire. Best Regards, Ruth Security Department UltimateBet.com</blockquote> I sent in my request for my hand histories … because really, I’d like to know who cheated me out of $217 that was later refunded to me. I even referenced joe Sebok in my email subject line. Apparently Ruth from security was not familiar with what Joe had going on:

Dear Mr. Michalski,

Thank you for contacting support.

Our poker software automatically keeps records of any game you play on your hard disk. You can easily review your complete hand histories by going to our “Main Poker Lobby” and clicking on the “My Account” pull-down menu located at the top left-hand corner of the window.

Once there, two options will appear. Select the “Open My Hand History Files” option, which will open a new window. Click on the “Open” menu and then select the file with your username. Then, choose the table or tourney that you want to see the hand history for.

The data can be sorted by date, table, tourney number, etc.

By following these instructions, you should be able to find the hand histories for any game you have played. If you continue to have trouble retrieving your records, we will gladly send you the information you desire.

Best Regards,
Ruth

Security Department
UltimateBet.com

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