Joe Sebok: UB Superuser hand histories available soon
One of the main complaints about those affected by the UB superuser scandal is that players have not been able to see their hand histories against the list of 100+ superusers. From Joe Sebok’s blog:
Whew, crazy couple of days. Thanks everyone for all the support. You guys are amazing and I can’t thank you enough for the love. For the skeptical, I just ask that you give the situation some more time…
Now, let’s get to the release of the hand histories. It’s a two-part process and here is the rundown:
First off, UB is currently working to catch up on all past historical requests, so be aware of that if you already have a request in. In truth though, it can’t hurt to send another email request just to lock it up. You can do so at pokersecurity@ultimatebet.com. Please include all pertinent information in your email: your name, address, and your user name.
Now, once your request has been processed you should expect a summary version of the information first. It’ll be a spreadsheet that details every hand you specifically played against each of the identified 117 cheating accounts. This will be a complete record of all those hands so that you can go through and verify the refund amounts yourselves. This will act as a summary as we want to get something out to you while the actual detailed hand histories are processed, which obviously takes longer.
Some hand histories will go out quickly, as they won’t contain as many hands as others. Some players have played a ridiculous amount of hands however and that will take a longer amount of time to process. Again, this is the reason for the first, summary hand breakdown of the information, as that gets something in your hands that you can begin checking sooner.
Please be a little patient with getting this information out and back to you once you have requested it. I know you have all been waiting for quite a while, but this kind of project takes some time to run through.
Thanks to the KGC and UB for making this all happen. I am impressed to say the least.
DanM says:
September 24th, 2009 at 10:08am
I sent in my request for my hand histories … because really, I’d like to know who cheated me out of $217 that was later refunded to me. I even referenced joe Sebok in my email subject line. Apparently Ruth from security was not familiar with what Joe had going on:
Kevin Mathers says:
September 24th, 2009 at 10:21am
Try tomorrow and see what happens.
Or you could just repeatedly email support until you get someone who knows what you’re talking about.
DanM says:
September 24th, 2009 at 10:37am
i replied to the reply … we’ll see how it goes. fun.
scott diamond says:
September 24th, 2009 at 1:44pm
‘Interesting, Very Interesting”
I know when I first went ON Line I started at UB. I also played at Hollywood Poker.
I know I played against one of the super users, NIO NIO I actually bombarded him in the chat area and I complained to UB support about him.
I can no longer access my account at UB it will not let me log in. This has been for about a year now, but I never pursued it. Maybe I should now.
DanM says:
September 25th, 2009 at 3:22am
I got a reply to my reply to the reply … apparently I may have imagined my victimization:
Hmm, it is possible, I suppose. I just remember getting an email shortly after the refunds were issued informing me I had money on UB now. Will see if I can find that old email on an old computer.
Kevin Mathers says:
September 25th, 2009 at 6:00am
You mean this:
http://links.members.ultimatebet.com/servlet/MailView?ms=MzE3NDEzMjkS1&r=MjAwNDc5NDk3MgS2&j=NDYxNTQ3NzcS1&mt=1&rt=0
https://pokerati.com/2009/02/26/i-am-a-vip-with-money-at-ultimatebet/
DanM says:
September 25th, 2009 at 6:04am
Yeah, that’s exactly it. LOL-ish.